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The first sentence in the “Presenting Problem” section:

The main function of social history in human services:

What potential challenges might occur during home visits when gathering a social history?

Brief intakes are:

Why is it important for case managers to change the focus of the discussion when clients resist change?

The library director is considering adding a fourth staff member at the library’s help desk.  What advice would you give them?  What is the primary tradeoff to be considered in making this decision?

The Help Desk at University Library is staffed by the Horton triplets. Students arrive at a rate of 50 per hour, according to a Poisson distribution.  It takes a server an average of 3 minutes to assist a student.  Assume that CVa = CVp = 1.  The following formulas are provided to help you in answering the questions.  

Match the letters of each activity in the diagram to their purpose in the model.  Note that some letters are used more than once where there are similar activities.

On average, how long does a customer spend waiting in line prior to getting a haircut?  Round your answer to two decimal places.

Shown below are the results/statistics tabs for several blocks in the Bob the Barber model.  Please use the information in them to answer questions 2-4.