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Low versus high goal attainment determines whether an organization is efficient but not effective.

A knowledge worker is a person whose physical capabilities are the most critical assets.

Networking is the process of building and maintaining positive relationships with people whose help may be needed to implement one’s work agendas.

Intellectual capital is defined as the collective and shared knowledge of an organization’s workforce.

The productivity of a company is effective and efficient if its

Society is becoming more lenient in its expectations that social institutions conduct their affairs per high moral standards.

Lifelong learning is the ability to translate knowledge into action that results in desired performance.

Line managers are responsible for work that makes a direct contribution to an organization’s outputs.

The intellectual capital equation is simply: intellectual capital = competency x commitment.

Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.