After analyzing the transcripts of interviews with 39 Starbu…

After analyzing the transcripts of interviews with 39 Starbucks workers, Robert concludes that they are more inclined to express their discontent by engaging in acts of “everyday resistance” that do not threaten the boss’s profit (such as giving decaf coffee to rude customers) than by engaging in acts of resistance that threaten the boss’s profit (like forming a union). Robert’s most likely used a/an