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The article, My Employees Are My Service Guarantee, described a situation where an elderly woman who had not been in the restaurant for years ordered breakfast, which the restaurant no longer served. The waiter and chef sent someone to the market to buy bacon and eggs and prepared her the breakfast that she wanted. Now, think of the gap model of quality and its two major approaches for influencing the customer’s judgment of quality.  a) First, list and briefly explain the gap model’s two major approaches b) Next, for each of the two major approaches, discuss what the restaurant did or could have done that illustrates that respective approach.

This question refers to the problems shown on the supplemental sheet: Scatter Diagram Sketch Shipyard Stratification Project Management Problem Airplane Design of Experiments Problem Basic Tools Problem For each of the supplement sheet problems, write your answers on the supplemental sheet. It is not necessary to enter anything here in Canvas. Only your responses on the supplemental sheet will be evaluated.

Match each of the product/service attributes below with the quality definition perspective that it best illustrates.

List and explain any TWO of the “three leverage points for improvement” discussed in class and Joiner 4GM — What is it and why is it a leverage point?For an extra bonus point, list and explain the remaining leverage point.

A client performs an exercise more consistently, recognizes personal errors, and requires less frequent correction from the trainer. Which phase of motor learning best describes the client?

A trainer tells a client performing a squat to “push the floor away.” What type of coaching cue is being used?

A strength-focused client is performing heavy resistance exercises with relatively few repetitions. Why are longer rest periods appropriate?

A client taking medication has an exercise heart rate that appears lower than expected during cardiovascular training. Which conclusion is most appropriate?

A beginner is learning a deadlift and appears confused after receiving several technical corrections at once. What should the trainer do next?

A client wants to improve sprinting performance but spends nearly all training time performing general resistance exercises without practicing sprinting. Which motor-learning principle is most directly being overlooked?