Leah sells project management software to construction compa…

Leah sells project management software to construction companies in Edmonton. Her best account is a mid-sized general contractor she has worked with for nearly two years. The relationship started strong. They signed on after a competitive pitch, rolled out the software across three project teams, and renewed their contract once without hesitation.   Over the last few months, things have changed. Leah’s main contact, the operations manager who championed the software internally, left the company. The new operations manager responds occasionally but has not committed to a renewal conversation. The contract is up in six weeks.   Using the customer relationship life cycle from Chapter 3, identify what phase this relationship appears to be entering, including what signs point to that? (2 marks) Then, identify and explain what presentation style Leah should use in her upcoming meeting including an outline of four key items should be addressed (8 marks).