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[U6Q] Karina receives a customer complaint about an interaction with one of her servers. Throughout the shift, she gathers information from other staff who observed the interaction, checks the server’s record for a history of disciplinary issues, and then meets with staff to address the situation. She continues monitoring the server’s performance and provides additional supports as needed. Which of the following actions for developing work and professional skills is demonstrated in this scenario?

[U6Q] Tim’s ABA services organization has experienced an increase in caregiver complaints about long wait times and inconsistent session quality. Leadership is concerned that this may affect the continued use of services. A consultant is brought in to help address these concerns. Which of the following is an example of a business outcome?

[U6Q] Josefina notices that staff rarely interact with customers and begins observing what happens before and after these situations. She considers what might be affecting whether staff engage or avoid interaction during their work. Which stage of the OBM improvement process is this an example of?

[U6Q] Sonja overlaps with the behavior analysts that she supervises at least once a month. During these observations she provides positive feedback regarding the skills they demonstrate to competency. Following the observations she checks in with them about any obstacles to doing their job effectively. Which of the following actions for developing work and professional skills is demonstrated in this scenario?

[U6Q] When Maisie started working as a practitioner, she worked across industries providing consultation on designing systems and processes, staff training plans, and incentive systems. After working in the field for over a decade, she began to focus her work on leadership training. She now almost exclusively works with organization leaders, providing workshops as well as ongoing consultation. Which of the following key actions for refining interests is demonstrated in this scenario?

[U6Q] Henry has been approached about a staff member who rarely takes data during a client session. He interviews other staff and asks questions about training, feedback, and other variables that may be impeding data collection. Which stage of the OBM improvement process is this an example of?

[U6Q] Antoine has been promoted to an operational role in his ABA company. Because he now has more managerial duties, he starts earning a second degree in Organizational Behavior Management. This is an example of which professional development option?

A health care professional is treating a patient with a urinary catheter who develops a fever and dysuria. The urine culture reveals a high bacterial load of Escherichia coli. Which host – microbe interaction most likely contributed to the development of this infection?

A health care professional is treating a patient with necrotizing fasciitis. Which organism is most commonly associated with this condition?

A health care professional is reviewing a patient’s immune profile. Which immune cells are responsible for directly killing virus-infected cells?