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Tools used to identify risks include all of the following except

What is not considered a form of documentation in a system implementation?

The financial operations required at month-end for closing reasons guarantee that specific transactions in one application system align with the general ledger postings. Which sort of application risk do they mitigate?

COBIT’s generally accepted IT practices or control objectives help employees, managers, executives, and auditors in:

There are three types of changes: X, Y, and Z. X changes typically have minimal impact on daily operations and can be implemented or backed out quickly and easily. Y changes potentially have a greater impact on operations. They frequently affect many users and typically have lengthy, complex implementation and back-out procedures. Z change is any change, major or minor, that must be made quickly without following standard change control procedures. Management must approve such changes before they are undertaken or implemented.What are X, Y, and Z?

The breadth and depth of knowledge required to audit IT and systems are extensive and may include

According to X, Y is a process effected by an entity’s board of directors, management, and other personnel, applied in strategy settings and across the enterprise. It is designed to identify potential events that may affect the entity, manage risks within its risk appetite, and provide reasonable assurance regarding the achievement of entity objectives.What are X and Y?

COBIT’s generally accepted IT practices or control objectives help employees, managers, executives, and auditors in:

According to X, Y is a process effected by an entity’s board of directors, management, and other personnel, applied in strategy settings and across the enterprise. It is designed to identify potential events that may affect the entity, manage risks within its risk appetite, and provide reasonable assurance regarding the achievement of entity objectives.What are X and Y?

Questions That Salespeople Need to Answer Satisfactorily to Gain a Buyer’s Trust and Build a Relationship Gaining a buyer’s trust is crucial to being a successful salesperson.  Match the following questions to the correct terms in this chapter that relate to building trust and building relationships with customers.