Rekky n Brekky is a café where part of employees’ monthly sa…

Rekky n Brekky is a café where part of employees’ monthly salary depends on customer satisfaction. Eighty percent of the incentive is based on performance, and the remaining 20% is based on customer satisfaction ratings and the quality of service. In this case, Rekky n Brekky is committed to _____.

Bramo Courier Services has set up an extranet website to ena…

Bramo Courier Services has set up an extranet website to enable its customers to place orders directly. It has also set up an intranet website to enable its employees to convey order and shipping information to the relevant departments within the firm. However, to ensure an effective and smooth exchange of information, Bramo Courier Services has to pay $100 million annually for Internet access. In this scenario, the cost that Bramo Courier Services incurs is a(n) _____.