Author: Anonymous

An experienced sales manager works at an engineering firm. K…

An experienced sales manager works at an engineering firm. Known for his no-nonsense management style, he has an excellent track record for achieving targets and customer satisfaction. He ensures that his team members get the job done. Team members do not seem to last at the company for a long period of time. He has had to replace many people over the years. The employees who stay with the firm rarely get promoted. Which two core accelerators should this sales manager work on? (Choose two.)

You manage a café. One of your assistants is effective and e…

You manage a café. One of your assistants is effective and efficient in dealing with customers and managing orders. The assistant does not have your training or experience. You find it hard to give up control, but at the same time, you have to focus on marketing promotions and supplier agreements to make the business successful. You plan to talk with your assistant about the situation. Which High-Trust behavior should you use in this discussion?

One of your employees has a negative attitude. He could cont…

One of your employees has a negative attitude. He could contribute more if he would change his attitude and stop saying negative things about the organization. No matter what management does, he is negative and discourages other employees. You do not want to fire the employee because he works well with customers. You have some ideas you would like to share with him about mentoring others but you are unsure about his impact on the morale of his coworkers. Which Trust Talk should you use in this situation?