Author: Anonymous

The three basic roles of management are:

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. In terms of the managerial hierarchy, its president Antonino Aquino is in _____ management.

The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n) _____ skill.

Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all of its volunteer staff efficiently. Jager is a _____ manager.

Raja Hossein monitors the quality of staplers manufactured under the brand name Bostitch. If a stapler doesn’t meet the standards that are agreed upon, an employee in his department puts the stapler in a reject pile. What function is Hossein performing?

_____ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions.

_____ is the process of guiding and motivating others toward the achievement of organizational goals.

According to the Sports Business Journal, Levy Restaurants is the leading purveyor of premium food at major sports venues. Even before the sports event begins, George Scott, a director of the company, will have already walked more than a dozen laps. He will cover several miles in the course of a game, studying each food stand and cart for anything amiss–long lines, empty or messy condiment stations, not enough smiles from employees. Scott acts in a(n) _____ role.

Textron Corporation is establishing a legal division. The newly appointed head of the division is organizing, hiring people, and operating the division. This division head is performing a(n) _____ management role.

Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won’t obey the rules.