Author: Anonymous

[FinA] Aisha is an OBM consultant who specializes in enhancing customer service behaviors. She was recently hired to work with a large call center that handles thousands of customer inquiries daily. Aisha meets with senior leadership to review the communication protocols she plans to implement. Senior leadership is then trained on these protocols and is expected to train team supervisors, who, in turn, will train the customer service representatives. Aisha is using which of the following?

[FinA] The local grocery store is working on an organizational system map. When creating the map, one of the owners stresses the importance of focusing on the other companies that supply goods to the store. Managers must buy only locally and sustainably sourced food for the store, as this is a key part of the organization and impacts many other areas of the company. Which of the following best describes the component used by the store in creating their organizational system map?

[FinA] Over the past few months Emily has been experiencing frequent sleep disruptions with no previous history of sleep difficulty. Emily has difficulty focusing at work and often responds to questions from staff using a harsh tone. Emily’s supervisors previously described her as being focused and always responding to staff with an upbeat or neutral tone. Which of the following best describes the burnout Emily is experiencing?

[FinA] Which of the following is an example of a good pinpoint?

[FinA] Alex places an “X” next to each chore on the list his boss gave him. What does the “X” placed next to each item exemplify in this scenario?

[FinA] A group home has seen a rise in resignations among its direct-care staff. During exit interviews, most employees cite a lack of sufficient resources to perform their jobs effectively. The director works with the administration to reallocate resources, helping direct care staff to better carry out their duties. Which of the following would be the most appropriate course of action in the intervention process?

Biological anthropologists consider Homo floresiensis and luzonensis potential examples of what phenomenon?

Which pattern of descent do we commonly see in the United States?

Have you completed the following actions?  If not, do so now. Notes sheet: You are only allowed one sheet. No extra scratch paper is allowed. Hold one side of a note sheet in front of your computer’s camera for a count of 5. Repeat for the other side and make sure to get it closer so I can see. Remember to submit your reference sheet within 5 minutes of your exam submissions. You do not need to be recording. It should be written in any digital format or any kind of print out. If you did not handwrite it, remove it from your immediate space and don’t use it. ID: Hold ID in front of your computer’s camera for a count of 5. Make sure your photo is easily recognizable and block your credit card information (if you have a combo) Calculator: No physical calculator is allowed, use the built-in Honorlock scientific calculator. Make sure to show your exam environment, your hands and the surface of your desk as described in icebreaker and exam review. You must record the sound and video of your environment for your exam to be graded.

Consider a parallel RLC circuit with R = [R1] Ω.  For an undamped natural frequency of [W0]×106 rad/s, what is the value of C in nF when the circuit is critically damped? C= …….. nF