Author: Anonymous

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

Customer perceptions are the opinions created about service during and after a transaction.

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

An episode in which a customer comes in contact with any aspect of the company, however remote, and thereby has an opportunity to form an impression is called

Time management consists of identifying activities that must be completed, and then prioritizing those activities so that the least important ones are accomplished first.

An episode in which a customer comes in contact with any aspect of the company, however remote, and thereby has an opportunity to form an impression is called

A college dean or department head is an example of which management level?

Which turnoff occurrences are most often associated with poor customer service?

A formal review of a business organization’s strengths, weaknesses, opportuniites, and threats that ultimately contributes to a comprehensive strategic plan is called a

The purchase of labor from a source outside of the company rather than using the company’s own staff is called