Author: Anonymous

Even though every customer is unique, they all expect

The process of extracting patterns from data located in the data warehouse is called

A concern that is problematic and compels companies to take action immediately is

The beliefs about service a customer has before a transaction are called

Which questioning approach is characterized by asking the customer too many questions in a short period of time?

What can CSRs do to become better listeners while non-native customers are speaking?

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

Customer perceptions are the opinions created about service during and after a transaction.

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

An episode in which a customer comes in contact with any aspect of the company, however remote, and thereby has an opportunity to form an impression is called