Author: Anonymous

Operations managers must be able to anticipate changes in which of the following?

A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n):

What is the Chinese engineering and experimental design method used to improve product and process designs? 

Kaizen is a Japanese term meaning:

The Japanese method of organizing for product design features:

All of the following costs are likely to decrease as a result of better quality EXCEPT:

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

Which of the determinants of service quality involves performing the service right the first time?

Which of the following is TRUE regarding computer-aided design?

Poka-yoke is the Japanese term for: