Author: Anonymous

COBIT’s generally accepted IT practices or control objectives help employees, managers, executives, and auditors in:

According to X, Y is a process effected by an entity’s board of directors, management, and other personnel, applied in strategy settings and across the enterprise. It is designed to identify potential events that may affect the entity, manage risks within its risk appetite, and provide reasonable assurance regarding the achievement of entity objectives.What are X and Y?

Questions That Salespeople Need to Answer Satisfactorily to Gain a Buyer’s Trust and Build a Relationship Gaining a buyer’s trust is crucial to being a successful salesperson.  Match the following questions to the correct terms in this chapter that relate to building trust and building relationships with customers. 

LO 2-2 Which of the following outcomes is a result of trust in sales?

LO 2-2 What happens when trust is absent in a buyer-seller relationship?

LO 2-2 Which is NOT a benefit of trust in sales?

LO 2-2 Which of the following outcomes is a result of trust in sales?

The next 5 questions will be over learning objective 2-4. LO 2-4:  Knowledge bases help build trust and relationships. Which type of knowledge focuses on understanding customer preferences?

LO 2-3 Why is dependability important in building trust?

LO 2-3 Customer orientation means: