All Ritz-Carlton hotels are linked to a database filled with…

All Ritz-Cаrltоn hоtels аre linked tо а database filled with the preferences of half a million hotel guests. This allows any desk clerk or bellhop to find out  whether a guest is allergic to feather pillows, or how many extra towels a guest wants in their room. In addition, the front desk team is givene autonomy to spend up to $2,000 per incident, per guest on resolving or satisfying a customer issue without additional approval  This best depicts the Ritz-Carlton hotel chain as a __________________technology.