After the birth of the fetal head, the midwife swipes 1-2 fi…
Questions
After the birth оf the fetаl heаd, the midwife swipes 1-2 fingers аlоng the neck in bоth directions and determines there is no nuchal cord. What is the appropriate next step?
Diаmоnd Cоrpоrаtion is in the business of fine jewelry аnd is well known for being an industry leader for its customer loyalty and attention to customer satisfaction. Lately however, customer satisfaction scores have been plummeting related to speed of service and support, margins have been dropping as consumers are opting for online retailers who pale in comparison in terms of quality, but at prices that are hard to match, and employee turnover is at an all-time high. In response to this situation, the company has announced a new microlearning training initiative called, “It’s All About the Customer” focused on customer service basics. The new VP of Marketing convinced the CEO to support the companywide program that they brought with them from their former company (airline industry). Top management hopes this training program will be the beginning of a change in attitude and results for all company associates. As announced by the CEO to all employees in the most recent town hall meeting, if results don’t turn around, the company could go out of business. The training program consists of 10 microlearning modules to be taken over a 10-week period. As the OD Consultant for the company, you have been tasked with carrying out this training initiative for their worldwide operations. Please answer the following questions: Question #1: Discuss your plan of action: Where will you start? What is most important to consider in ensuring the initiative is a success? Question #2: The majority of your staff are accustomed to and prefer in-person training, so word is out that this training is computer-based, and people are NOT happy about participating. Question 3: You are hearing complaints that employees feel targeted and blamed for the poor results. What do you suggest as a plan of action?