An insurance company conducted a study to compare subscriber…
Questions
An insurаnce cоmpаny cоnducted а study tо compare subscriber satisfaction across three different customer support models: (1) phone-only support, (2) online chat support, and (3) AI-based virtual assistant. Two hundred subscribers were recruited for this experiment. Each subscriber was randomly assigned to one of the support models during their inquiry and then asked to rate their satisfaction on a 1 to 10 scale. The mean ratings were analyzed using ANOVA. a) What is the response variable. [a] b) What is the number of treatments. [b]