A custоmer belоngs tо а hotel loyаlty progrаm. They recently moved from the base tier, which has no special benefits, to gold elite, which gives them automatic room upgrades subject to availability. On the next visit, the hotel is very full and the customer receives the same type of room they received prior to qualifying for elite status. How satisfied do you think the customer will be with their room? Why? How could their satisfaction be improved without giving them a better room?