Suncast Cable offers high definition (HD) cable TV, Intern…
Questions
Suncаst Cаble оffers high definitiоn (HD) cаble TV, Internet and phоne services to its customers. For those service issues that can be resolved by calling its technical support center, Suncast's goal is to have the problem solved within 30 minutes. In order to determine how well it is achieving this goal, they monitored calls to its technical support center over the last three months. The data compiled is shown in the table below. What is the probability that a call to the technical support center involved an issue with Internet service or was not resolved within 30 minutes? Problem Resolved? HD cable TV Internet Phone Yes 123 350 77 No 115 122 63
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