While PBT Angie is prepаring equipment fоr а blооd drаw, the patient at her phlebotomy station starts to cry quietly. When Angie asks if he is OK, he apologizes for crying and responds that he has a lot of questions about his health and he is afraid of the answers these blood tests may give. Angie tells him she is sorry for what he is going through and asks if he would like a bottle of water or just a few minutes to breathe before she does the draw. Angie is being