Suppоse yоu wоrk аt а nice restаurant downtown. You work hard, bus tables quickly, and refill the customers’ drinks when the other wait staff are busy. You do more than your fair share of work with a smile. However, your boss gives a customer service award to a lazy waiter who doesn’t work as hard as you do. Although this colleague contributes very little to the restaurant, his father used to be on the local football team and the boss is very interested in this fact. This example is most similar to the process of